Access Statement

This access statement does not contain personal options as to our suitability for those with access needs, but aims to accurately describe the facilities and services we offer all our guests/visitors.


Situated in the centre of Kendal, Abbot Hall Art Gallery offers a rich mix of art, culture and history. The gallery is set back from the main road with a tarmac courtyard to the front and to the rear, a bowling green, overlooking the River Kent.

Abbot Hall is based on three floors – first, ground and lower ground. The ground floor houses our permanent collection and gallery shop whilst the first floor is used to exhibit temporary exhibitions and the modern collection. You should allow yourself at least 1.5 hours to go around the gallery.

Our Visitor Experience team is on hand throughout the gallery should you require any assistance.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01539 722464 or e-mail


For details and maps of how to reach us, please use the directions section of our website. Alternatively, you can plan your journey by car or public transport using; simply enter your postcode and ours, which is LA9 5AL to get directions.

Oxenholme is the nearest main-line railway station and a connecting train will bring you into Kendal (less than 1 mile away from Abbot Hall) with a level walk along the river. There is also a taxi rank at the station.

Car parking and Arrival

There are pay and display car parks located in front of the Museum of Lakeland Life and Industry and between the Gallery and the Museum, disabled parking bays are free. The onsite car park surface is tarmac and there are paved areas around the gallery. There is also a drop off point by the main entrance. Stair free access to the first floor, reception, Gallery shop and the permanent collection is via the Bakestone’s staff operated passenger lift.

Lift in the Bakestone

Stair free access to Abbot Hall Abbot Hall's temporary exhibitions is via a passenger lift from the lower ground floor– one of our Visitor Experience staff will be happy to assist.

All door frames are at least 900mm wide. There are stair lifts throughout the gallery and are able to accommodate manual wheelchairs only. A manual wheelchair is available for loan, free of charge, on request. (Due to weight restrictions we cannot accommodate motorised wheelchairs or wheelchairs over the maximum weight of 225kg / 35 stone on the stair lifts.

Unfortunately we are unable to offer stair free access to the final room of the temporary exhibition on the first floor.

Lift in Temporary Exhibition

Lower Ground Floor

The lower ground floor is accessed directly from the car park and contains the Bakestone Cafe, public toilets and staff operated passenger lift to the temporary exhibition galleries.  Access to the lower ground floor is a gently sloped stone paved surface with a power assisted door.  The flooring throughout is a mix of non-slip and wooden laminate with thin anti-slip doormats at each entrance. Lighting is a mix of overhead lights with some natural daylight.

Entrance to Lower Ground Floor Entrance to The Bakestone

Main Entrance, Reception and Ticketing Area

The main entrance, reception and shop are situated on the ground floor – direct access from the car park is up 11 stone steps with handrail. The floor surface is tiled and the area is evenly and well lit. There is a hearing loop system installed at the ticket desk. The shop has some tall display racks but also lower displays which are accessible from a seated position. There is a lowered section of the counter. Staff will also offer assistance if required.

A magnifying glass, pen and pad of paper are available at the counter.

Abbot Hall Entrance

The Galleries

Ground floor

There is step free, level access throughout the ground floor. The floors are a mixture of wood and tiles. One of the room's floors is partially covered with a rug. Most of the ground floor is well lit with natural light and ceiling lights. The Green Room and Watercolour Gallery are more dimly lit to aid preservation of the exhibits. Portable gallery stools are available if needed. There are Interpretation boards in each room, in large text.

First floor

In two of our galleries there are two small flights of stairs - 4 steps with a handrail to one side. The floor surface is mainly short pile carpet or vinyl tiles. Lighting in the galleries is generally bright and evenly lit. There are window seats in the far room and gallery stools are available. We also now have a learning space in the lower split-level gallery that has additional seating.

Public Toilets

A unisex toilet and disabled toilet is located on the lower ground floor, accessible stair free from the car park. These toilets have a unisex accessible toilet with a door 900mm, 35.5 wide. There is 980mm/ 38.5ins transfer space to the right of the toilet, when facing the toilet. There are vertical rails either side of the toilet. The flooring is non-slip. There is a long handled mixer tap. Additional public unisex toilets are located in the cloakroom on the ground floor, with access up four steps.

Abbot Hall Disabled Toilet


The Bakestone Café is located on the lower ground floor of the Abbot Hall Art Gallery with direct, step free access from the car park. The power assisted entrance door to the Bakestone is 900mm/ 35.5ins wide.

Tables in the Bakestone are well spaced apart, with a clear height from the floor of 730mm. The seating comprises of upright chairs without arms. Lighting is predominantly from overhead lights with some natural daylight. There is extra seating in an annex section at the rear of the Bakestone, accessible via two steps– during summer, weather permitting, seating is available outside by the lawn, overlooking the River Kent.

The flooring in the Bakestone is wooden laminate. Where possible all our food is locally sourced. We do our best to cater for any dietary requirements: please contact us in advance to check any specific requests you may have. The Bakestone café is self-service, however, staff will be happy to assist on request.

Steps in The Bakestone Inside The Bakestone

Gallery Shop

The Gallery shop stocks a diverse and specialised range of art books and exhibition catalogues as well as jewellery, ceramics, greeting cards, postcards and prints from selected exhibitions.

The shop can be accessed directly from the main entrance/ ticketing area and is level throughout. A low level counter is provided and a hearing loop system installed. Staff will be happy to offer assistance if required.

The Gallery Shop The Gallery Shop


There is a lawned area at the rear of Abbot hall, overlooking the River Kent, surrounded by a concrete path.

Abbot Hall External


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