Access Statement

This access statement does not contain personal options as to our suitability for those with access needs, but aims to accurately describe the facilities and services we offer all our guests/visitors.


Situated in the centre of Kendal, Abbot Hall Art Gallery offers a rich mix of art, culture and history. The gallery is set back from the main road with a tarmac courtyard to the front and to the rear, a bowling green, overlooking the River Kent.

Abbot Hall is based on three floors – first, ground and lower ground. The ground floor houses our permanent collection and gallery shop whilst the first floor is used to exhibit temporary exhibitions and the modern collection. You should allow yourself at least 1.5 hours to go around the gallery.

Our Visitor Experience team is on hand throughout the gallery should you require any assistance.

We look forward to welcoming you. If you have any queries or require any assistance please phone 01539 722464 or e-mail


For details and maps of how to reach us, please use the directions section of our website. Alternatively, you can plan your journey by car or public transport using; simply enter your postcode and ours, which is LA9 5AL to get directions.

Oxenholme is the nearest main-line railway station and a connecting train will bring you into Kendal (less than 1 mile away from Abbot Hall) with a level walk along the river. There is also a taxi rank at the station.

Car parking and arrival

There are pay and display car parks located in front of the Museum of Lakeland Life and Industry and between the Gallery and the Museum, disabled parking bays are free. The onsite car park surface is tarmac and there are paved areas around the gallery. There is also a drop off point by the main entrance.

Stair free access to Abbot Hall Abbot Hall's temporary exhibitions is via a passenger lift – one of our visitor experience staff will be happy to assist. All door frames are at least 900mm wide. There are stair lifts throughout the gallery and are able to allocate manual wheelchairs only. A manual wheelchair is available for loan, free of charge, on request. (Due to weight restrictions we cannot accommodate motorised wheelchairs or wheelchairs over the maximum weight of 225kg / 35 stone on the stair lifts)

Unfortunately due to flood damage, we are unable to offer stair free access to the permanent collections on the ground floor. Please be assured we are working to fix this issue.

Main Entrance, Reception and Ticketing Area

The main entrance, reception and shop are situated on the ground floor – direct access from the car park is up 11 stone steps with handrail. The floor surface is tiled and the area is evenly and well lit. There is a hearing loop system installed at the ticket desk. The shop has some tall display racks but also lower displays which are accessible from a seated position. There is a lowered section of the counter. Staff will also offer assistance if required.

A magnifying glass, pen and pad of paper are available at the counter.

The Galleries

Ground floor

There is step free, level access throughout the ground floor. The floors are a mixture of wood and tiles. One of the room's floors is partially covered with a rug. The majority of the ground floor is well lit with natural light and ceiling lights. The Green Room and Watercolour gallery are more dimly lit to aid preservation of the exhibits. Gallery stools are available if needed. There are Interpretation boards in each room, in large text.

First floor

In two of our galleries there are two small flights of stairs - 4 steps with a handrail to one side. The floor surface is mainly short pile carpet or vinyl tiles. Lighting in the galleries is generally bright and evenly lit. There are window seats in the far room and gallery stools are available. We also now have a learning space in the lower split-level gallery that has additional seating.

Public Toilets

Temporary public toilets are located in the front court yard, with access up three steps. These toilets have a unisex and disabled cubicle.


The cafe is currently being refurbished and is closed.

Gallery Shop

The gallery shop stocks a diverse and specialised range of art books and exhibition catalogues as well as greeting cards, postcards and prints from selected exhibitions.

The shop can be accessed directly from the main entrance/ ticketing area and is level throughout. A low level counter is provided and a hearing loop system installed. Staff will be happy to offer assistance if required.


There is a lawned area at the rear of Abbot hall, overlooking the River Kent, surrounded by a concrete path.

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